Zendesk Integration

Connect Project Echo with Zendesk so support teams can capture and act on product feedback without leaving the ticket workflow.

Main use cases:

- Search existing Project Echo requests from a Zendesk ticket, add the customer as a voter, or create a new request on their behalf.

- Preserve a link to the source ticket and customer context so product teams can follow up.

- Automatically notify or update the relevant customer when a linked request changes status or ships.

- Optionally extract feature requests and bug reports from support conversations to reduce manual triage.

Competitors with this integration:

- Canny offers a Zendesk sidebar for creating or linking feedback, adding votes, and automatically extracting feedback.

- Featurebase offers a Zendesk app for capturing requests and bugs, subscribing customers, and closing the feedback loop.